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Contact centre technology has changed a lot over the over the last 25 years, trying to keep up with best practice operational standards.  One of our CloudCCaaS team members recalls being…

One of the key elements to a successful Cloud Contact Centre transition is senior stakeholder education and buy-in.  Whilst it may be obvious to you of the benefits of Cloud CCaaS,…

One of the biggest obstacles to any successful project is a lack of robust, value driven Business Requirements.  Business requirements provide a benchmark of what will be delivered in your project…

Let’s start off with the premise that you are excited to move your contact centre to the cloud to take advantage of the flexibility, scalability and manageability that cloud solutions offer…

When I talk to companies about cloud contact centre benefits, it becomes clear that some organisations just should not move to the cloud!  They are not ready.   With the rapid adoption…